aboutcurtains.com ::*::

homecurtainshelpview cart

Curtains, kitchen curtains, shower curtains and curtain rods.

::*::

Important Notes
  • Actual colors may vary from those displayed on the computer monitor.

 
Shipping & Handling Charges
Shipping Options
Order Processing
Tracking Your Packages
Canceling an Order
Returns and Exchanges
Satisfaction Guaranteed
Exchanging an Item
Returning or Exchanging Items
Return Policy
Refund for Returns
Shipping & Handling Charges  
 
Total Order Amount Standard Express Express Plus Alaska & Hawaii
Up to - $24.99 $7.95 $12.90 $30.90 $25.90
$25.00 - $49.99 $8.50 $13.90 $31.90 $26.90
$50.00 - $74.99 $8.95 $15.90 $33.90 $28.90
$75.00 - $99.99 $9.95 $16.90 $34.90 $29.90
$100.00 - $149.99 $12.95 $18.90 $36.90 $31.90
$150.00 - $199.99 $15.95 $21.90 $39.90 $34.90
$200.00 - $249.99 $19.95 $24.90 $42.90 $37.90
$250.00–and up $24.95 $26.90 $44.90 $39.90
   
Shipping Options
We currently offer three shipping options within the United States
  Contiguous U.S.            Alaska & Hawaii
1. Standard:   3-8 business days  
2. Express  2-3 business days 3-4 business days
3. Express Plus  1-2 business days   

 

The cost for shipping is based upon your total order amount. No weekend or holiday delivery is available. Use the table as a quick reference for calculating your shipping charge. 

  • Allow one extra day for gift-wrapped, in seamed or monogrammed items. Please add one additional business day for orders received after 5.00pm Eastern Time.
  • Rates are subject to change without further notice.

                              

Order Processing
Our goal is to process all orders within 24 hours of receipt. Orders are processed and shipped during regular business hours (Monday through    Friday 8:00AM – 5:00PM EST, excluding holidays). If we encounter any problems processing or shipping your order you will be contacted within two business days.

                        

Tracking Your Packages
You will receive one or more tracking numbers on the confirmation e-mail we send you when your order is shipped. This tracking number can be used to check the status of your package at our shipping carriers' online stores:

UPS

Package tracking: www.ups.com/tracking/tracking.html

U.S. customer service: 1-800-PICK-UPS (1-800-742-5877)

 Federal Express

Package tracking: www.fedex.com/us/tracking/

U.S. customer service: (800) Go FedEx or (800) 463-3339

                                              

Canceling an Order

    

You may cancel an order at any time prior to processing at our center by calling 212-387 9666 or email us at cservice@aboutcurtains.com. Unfortunately, we are not able to cancel orders once they have been shipped. Please refer to our Returns Policies for easy returns.

 

Returns and Exchanges

 

The following policies pertain to U.S. purchases only. 

 Satisfaction Guaranteed 

Unwashed, unused, or defective merchandise may be returned within 30 days. Items may be returned for any other reason within 30 days after the shipping date for a merchandise exchange or a full refund based on the original form of payment. Sorry, shipping charges are nonrefundable. 

 Exchanging an Item 

If you've kept your packing slip, fill out the exchange portion of the form on the back of the slip with the item(s) you would like to order, and include it when sending your return merchandise. If the amount for the replacement item(s) exceeds the amount to be refunded (cost of the product only; shipping and handling cannot be refunded unless the error was ours), please include payment for the additional amount. There are no additional charges for shipping if you're exchanging an item.

 Returning or Exchanging Items
Follow these instructions to return any aboutcurtains.com purchase;

  1. All returns require a Returned Merchandise Authorization number (RMA). Please do not return any merchandise without obtaining a RMA. In order to obtain a RMA along with return instructions and the correct return address, please send an e-mail to rma@aboutcurtains.com . And do not forget to include your name and your order number!
  2. Indicate if you want us to credit the card used to place the order or send you a refund check. If you'd like an exchange, let us know what you want by filling in the return form. We will not charge the costs for shipping the exchange order.
  3. Pack and seal your return securely, in the original package, packages must be returned prepaid -- we do not accept C.O.D. deliveries.

 

Return Policy

 

We will accept returns if the merchandise unwashed, unused, or defective and in the original package. Because monogramming is a custom service, we cannot accept returns on monogrammed items once they have been shipped, unless we at aboutcurtains.com have made an error. Unwashed, unused, or defective merchandise may be returned within 30 days. Items may be returned for any other reason within 30 days after the shipping date for a merchandise exchange or a full refund based on the original form of payment. Sorry, shipping charges are nonrefundable.

Items must be returned within 21 days of delivery. Merchandise returned without a RMA number or after 21 days with RMA number will be charged a 25% restocking fee. Items returned after 30 days of receipt will not be accepted for return.

 

Refund For Returns

  

For unwashed, unused, or defective merchandise, we'll refund or credit the value of the item and any taxes you were charged. Shipping charges are nonrefundable. To receive a refund, the original packing invoice should accompany your return.  We process all returns immediately upon receipt of the item(s) in our operations center. Depending on the method you use to send the item(s) to us, it can take up to 3-4 weeks for you to receive your refund. If you placed your order with a credit card, the credit will be posted to your credit card account the day we process your return. If you placed an order by check, your refund check will be sent to you via first-class mail.


Curtains | Shower Curtains | Kitchen Curtains | Tablecloths | Curtain Rods

Copyright© 2002 aboutcurtains.com , All Rights Reserved, Terms of Use